Bathmate Guarantee

Customer satisfaction is the top priority.

The Bathmate companies are committed to providing quality products and services to their customers.

They are so confident that you will love their products so that they offer a full 60 day guarantee for any pump purchased directly from Bathmate official website. Try it, use it, feel the benefits for yourself and if you are not happy for any reason send it back within 60 days for a full refund, no questions asked.

When you buy direct from official website, you’ll get the following:

  • Guaranteed results within 60 days of purchase, or a full refund on return.
  • A free 2-year warranty for all hydropumps; and
  • Free, discreet worldwide shipping.


All NON-DEFECTIVE product return requests must be made within 14 days of receival and will be subject to a 15% disposal handling fee. For hygiene and safety reasons we do not refund or exchange if the product has been used.

return policy


  • No returns or exchanges on accessories, All accessories are a final sale.
  • Bathmate company can only replace items if they are defective or damaged during shipping or a manufacturer’s defect.
  • Will not be replaced or exchanged if damage to the product caused by impact or crushing, whether intentional or accidental.
  • Twisting or other intentional distortion of the bellows gaiter or vessel
  • Using inappropriate levels for force on the product
  • Jamming, twisting or otherwise deliberately causing the valve to malfunction
  • Using the product to unblock drains


*The customer is responsible for the return shipping costs. Shipping costs are non-refundable.
Please make sure to get a tracking number as we are not responsible for lost/delayed shipments.

*PLEASE NOTE: All returned items NEED TO BE in a clean hygienic condition, with all of the original packaging.